Compliance - Intellectual Property

Frequently Asked Questions about Club O Identity Protection

Creating your own materials?

Q: Can ambassadors create their own promotional materials?

A: If an ambassador wishes to create a flier or other promotion using any of the Club O protected marks, the material containing the mark must be approved prior to use. There are no exceptions to this requirement. Producing any material containing logos, names, trademarks, and other proprietary information of Club O or its subsidiaries is strictly prohibited without prior written authorization. Please submit any such requests to the [email protected]

Infringement

Q: What constitutes trademark infringement and how can it be avoided?

A: As an Independent Club O ambassador, you may use the Club O logo available to you via your back office. This logo clearly identifies your status with Club O and should be used in all marketing and promotion of Club O, along with your full name. Trademark infringement occurs when a mark is used without authorization, and trademark law serves the important function of protecting brand identification. Copyright infringement occurs when a copyrighted work is reproduced, distributed, performed, publicly displayed, or made into a derivative work without the permission of the copyright owner. This can include videos of events/conventions, articles, products, logos, and pictures. If you have any questions about this or any of our policies, please contact [email protected]. 

Code of Conduct

Q: What is the foundational principle of the Club O community?

A: The primary principle of the Club O community is kindness. We encourage all members to treat others with the same level of respect and consideration that they themselves would like to receive. Discrimination or abuse of any kind is strictly prohibited.

Q: What is the expectation regarding fairness in Club O?

A: Fairness for all is essential. Members are expected to abide by policies, qualifications, and programs to ensure a level playing field for all ambassadors. Exceptions or extensions are not granted, as consistency is key in our approach.

Q: How should members represent Club O in their interactions?

A: Club O members are encouraged to be ambassadors of positivity. Actions, whether public or private, should not interfere with another ambassador's business or negatively impact opinions of Club O. This includes social media activity.

Q: How should members represent themselves in relation to Club O?

A: Members are independent Club O ambassadors and should never represent themselves as employees or representatives of Club O corporate. It is crucial to clearly identify oneself as an Independent Club O ambassador when conducting Club O business.

Q: What actions are considered unacceptable in terms of policy manipulation and fraud?

A: Manipulation of policies, program requirements, or inventory purchases for incentives or advancement is strictly prohibited. Activities such as creating fake accounts, orders, or providing false personal information are considered fraudulent.

Q: How should members represent Club O products and opportunities truthfully?

A: Members should represent themselves, Club O products, and the Club O Opportunity without exaggeration or misleading claims. Only approved product information, marketing materials, and training should be utilized to ensure compliance with regulatory requirements.

Q: What is the expectation regarding customer service within Club O?

A: Members are expected to promptly respond to all customer service issues and honor the Club O Guarantee.

Q: How should Club O Intellectual Property be utilized by members?

A: The use of Club O Intellectual Property (e.g., trademarks, logos, names, copyrights) is strictly prohibited without approval. This includes online content, social media platforms, print materials, signage, and promotional items. Club O provides permitted templates for business cards and other sales aids, available in the back office.

Compliance - Personal Information - Guarding Your Personal Information

FAQ: Protecting Against Fraud and Identity Theft with Club O

Q: What steps should I take to protect my personal information online?

A: Avoid sharing sensitive information such as account numbers, tax identification numbers (e.g., SSN, SIN, EIN), or date of birth via email, text, or social media platforms. Exercise caution if asked for personal information through these channels.

Q: What's the best approach for managing passwords?

A: Set reminders to regularly change your passwords and avoid using the same password for multiple accounts. If necessary, write down passwords, ensuring they are unique for each site and stored securely.

Q: Should I share my account number over the phone?

A: Avoid sharing your account number over the phone unless you initiated the call or are certain of the company's reputation.

Q: How can I protect myself from skimming devices at gas stations?

A: Consider using prepaid gas cards instead of debit or credit cards to mitigate the risk of skimming devices commonly found at gas stations.

Q: What should I do to protect my information if my wallet is lost or stolen?

A: Minimize the contents of your wallet to reduce the potential for identity theft. Keep essential items secure, particularly tax identification cards, PINs, and passwords.

Q: Is there anything specific I should do after completing a transaction?

A: Always ensure you retrieve your card after completing a transaction to prevent unauthorized use.

Q: What precautions should I take when leaving tips on receipts?

A: Avoid signing blank documents and clearly indicate any cash tips to prevent unauthorized additions to receipts.

Q: Why should I bother reading Terms and Conditions and Privacy Policy Information?

A: Reading these documents helps you understand how your personal data may be shared online, ensuring you make informed decisions about sharing your information.

Q: Is it safe to conduct financial transactions over public Wi-Fi?

A: Avoid conducting personal financial business over public Wi-Fi networks, as they may be less secure. Configure your phone to connect only to trusted networks whenever possible.

Q: What steps can I take to protect my home while traveling?

A: Consider stopping your mail delivery during vacations to prevent the accumulation of mail, which may signal an empty house to potential intruders.

Q: Why should I check my credit card statements frequently?

A: Regularly reviewing your statements allows you to monitor charges and identify any unauthorized transactions promptly.

Q: How does shredding documents contribute to preventing identity theft?

A: Shredding documents containing personal information such as names, addresses, and tax identification numbers helps prevent identity theft by making it harder for thieves to obtain sensitive information from discarded materials.

Paperless

Q: What precautions should Club O ambassadors take regarding customer information?

A: Club O ambassadors should avoid obtaining and storing personal information from prospects or customers in insecure ways. It's crucial to properly shred any documents containing sensitive information and not retain them in unlocked areas.

We hope you find these tips helpful. For further inquiries or clarification on our policies, please contact the Club O Compliance Department. We are here to assist you.

Pro Tip:

Check your credit card statements diligently, especially during peak fraud seasons like November and December, to detect any suspicious activity early on.

Compliance - Tips for Sharing - Product Claims and Testimonials

Q: Are there limitations on making claims about the benefits of Club O cosmetic products?

A: Yes, claims for Club O cosmetic products must not suggest they can prevent, cure, diagnose, or treat diseases or medical conditions. Instead, focus on the cosmetic benefits and enhancements provided by the products. For example, emphasize features such as moisturizing properties or skin rejuvenation effects. Approved product information and Features & Benefits can be found in the ambassador Back Office.

Q: Can I use online data to support claims about Club O cosmetic products?

A: Avoid collecting data from the internet and applying it to Club O products. Rely on approved information provided by Club O, including studies, clinical trials, and product formulation details. Using unapproved information constitutes false advertising, which Club O does not condone.

Q: Can I use testimonials to promote Club O cosmetic products?

A: Testimonials must be truthful and not misleading. Avoid making claims, especially regarding medical conditions, that Club O itself cannot make. Endorsements or testimonials should reflect approved claims found in the Product Profile or back office materials provided by Club O. Disclosure of any connection between the endorser and Club O is required if it could affect how people evaluate the endorsement.

Q: Can I provide medical advice to customers regarding Club O cosmetic products?

A: Never give medical advice that may interfere with a customer's existing medical care. It's crucial to advise customers to consult with their dermatologist or healthcare professional before using any cosmetic product, especially if they have specific skin conditions or concerns. The disclaimer to be given when promoting Club O cosmetic products is: "These products are intended for cosmetic use and are not intended to treat, cure, prevent, or mitigate any medical condition. Consult a dermatologist or healthcare professional before using if you have specific skin concerns or conditions."

For further guidance on these guidelines or any other queries related to Club O policies, please reach out to the Club O Compliance Department. We are here to assist you.

Pro Tip:

Avoid using unauthorized information from the internet for training or sales presentations regarding Club O cosmetic products. Always rely on approved materials provided by Club O to maintain compliance and integrity in your business practices.

Compliance - Product Claims - Sharing Club O

FAQ: Guidelines for Club O Cosmetic Products

DO's

Q: Can I share my personal experience with Club O cosmetic products?

A: Yes, you can share your story and product experience with approved claims. Feel free to talk about your journey with Club O cosmetics and share photos documenting your experience.

Q: Can I provide samples of Club O cosmetic products to others?

A: Absolutely! You can provide samples of Club O cosmetic products to others to let them experience the products firsthand.

Q: What aspects of Club O cosmetic products can I talk about?

A: You can talk about the proven results, solid reputation, high-end ingredients, and other positive aspects of Club O cosmetic products. Make sure to disclose that you are a Club O Direct Independent Sales ambassador.

Q: Do I need to include any disclaimers when discussing Club O cosmetic products?

A: Yes, it's important to include appropriate disclaimers when discussing Club O cosmetic products. This ensures transparency and compliance with regulations.

DON'Ts

Q: Can I claim that Club O cosmetic products can treat, cure, or prevent diseases or medical conditions?

A: No, it is strictly prohibited to make any claims or give the impression that Club O cosmetic products can treat, cure, or prevent any disease or medical condition, even if you believe it to be true.

Q: Can I refer to articles or documents not endorsed by Club O when discussing the products?

A: No, refrain from referring to articles or documents that are not substantiated or endorsed by Club O. Stick to approved materials provided by the company.

Q: Can I make exaggerated or hypothetical claims about Club O cosmetic products?

A: No, avoid making exaggerated or hypothetical claims about Club O cosmetic products. Stick to factual and approved information.

Q: Can I guarantee individual results with Club O cosmetic products?

A: No, it's not appropriate to guarantee individual results with Club O cosmetic products as results may vary for each individual.

Q: Can I use superlatives like "best-in-class" when describing Club O cosmetic products?

A: No, refrain from using superlatives like "best-in-class" when describing Club O cosmetic products. Stick to factual and descriptive language.

For further guidance on discussing Club O cosmetic products or any other queries related to Club O policies, please contact the Club O Compliance Department. We are here to assist you in maintaining compliance and integrity in your business practices.

Compliance - Conflict of Interest 

FAQ: Club O Guidelines for ambassadors Engaged in Other Business Ventures

Q: Can Club O ambassadors participate in other business ventures?

A: Yes, Club O ambassadors may participate in other direct sales, multilevel, or network marketing ventures. However, strict conditions apply to ensure compliance with Club O policies. Ambassadors must operate their Club O business entirely separate from any other business venture.

Q: What actions are prohibited regarding recruitment of ambassadors or Customers for other business opportunities?

A: Club O ambassadors are not permitted to directly or indirectly recruit or solicit other Club O ambassadors or Customers for any other business opportunity. This includes social media networking sites where connections include Club O ambassadors.

Q: Can Club O ambassadors co-brand or co-market with other business ventures?

A: Club O does not permit the co-branding or co-marketing of any other business, product, service, seminar, or program in conjunction with the Club O Opportunity. This includes all promotional activities, such as marketing materials, events, presentations, and verbal discussions. This policy ensures there is no unintended perception of affiliation between Club O and any other business venture.

Q: What measures does Club O take to ensure compliance with these policies?

A: Club O reserves the right to review and monitor content included in any social media pages or groups used for Club O business. Ambassadors must agree to allow Club O to review and monitor such content. Club O may require immediate removal or revision of any content deemed to be in violation of these policies.

We appreciate the dedication of our Club O ambassadors in promoting Club O products to their communities. Adhering to these guidelines ensures the integrity of our brand and the longevity of our business. For any questions about these policies or any other inquiries, please contact the Club O Compliance Department.

Pro Tip:

Use approved Club O hashtags when promoting your business on social media to maintain consistency and alignment with Club O branding. We value sharing in your journey.

Product Guarantee

FAQ: Club O Money Back Guarantee and Product Return Policy

Q: Does Club O offer a money-back guarantee for its cosmetic products?

A: Yes, we are confident in the quality of our cosmetic products, and we offer a money-back guarantee. If you are not satisfied with your purchase for any reason, you can return the product within thirty days from the date of purchase for a full refund (minus shipping charges), even if you have opened, tried, or used the products.

Q: Can I exchange unused, resealable products after the thirty-day return period?

A: Yes, you may exchange any unused, resealable products within six months from the date of purchase.

Q: How do I request an exchange for unused, resalable products?

A: To request an exchange for unused, resalable products, please contact our Customer Care team.

Q: What criteria must Club O products meet to be considered "resalable"?

A: Club O products are considered "resalable" if they meet the following requirements:

• The items are unopened and unused.

• The packaging and labeling are current and undamaged.

• The items have a current shelf life.

• The items and their packaging are in a condition that is commercially reasonable within the trade to sell at full price.

• The items are not identified as non-returnable, discontinued, expired, or seasonal items at the time of purchase.

• All components of the kit are included in the return.

For further assistance or inquiries regarding our money-back guarantee and product return policy, please contact our Customer Care team.